Telesales Advisors (uncapped Commission, No Weekend Work)

Glasgow
17,245 OTE 27,000 plus

Golden Charter is a market leader in later life planning including pre-paid funeral plans and legal services. With more than 250 employees and 26 years’ experience in helping people take care of their funeral arrangements and later life planning needs, Golden Charter is the expert when it comes to planning ahead.

The success of our business is down to our people and our priority is making Golden Charter a great place to work. We recognise potential, providing opportunities that fit an individual’s skills and talents, and ensure the right support is in place. Opportunities for promotion within Golden Charter are commonplace with over 50 internal promotions in the last 2 years. Our commitment to our people, and our innovative thinking, has contributed to us becoming an industry-leading organisation with sales growth in excess of 150% over the last five years.

Role

We are looking to appoint a number of Telesales Advisors to join our expanding Contact Centre based in Bearsden, this is a full time permanent role.

Reporting to a Telesales Manager, the Telesales Advisor is responsible for the generation of new business opportunities by effectively managing relationships to secure sales on a telephony basis.

Handling both inbound and outbound calls, you will promote Golden Charter products and services by delivering a consistently high level of customer service, ensuring the customer’s needs are at the heart of the sales process.

The successful applicant will be tenacious, self-motivated, target driven with a burning desire to succeed.

This is a fantastic opportunity for the right person to earn OTE of £27,000 plus

Key Responsibilities:

  • Identifying customer needs and closing sales opportunities
  • Cultivating relationships from initial enquiry to the conclusion of the sale
  • Making outbound calls to potential customers
  • Answering all incoming calls to the department
  • Cultivating relationships from initial enquiry to the conclusion of the sale
  • Promoting opportunities for incremental funeral plans referral and legal services through outlined company procedures.
  • Identifying customer needs and closing sales opportunities
  • Follow up on customer enquiries to maximise sales
  • Understanding and demonstrating high level of customer service
  • Promoting Golden Charter products to clients/customers
  • Work to daily/weekly sales targets
  • Utilise company systems to track and log correctly in order to produce quality management information
  • Maintaining a focus on achieving outlined quality standards

Personal Attributes:

  • Financial services background advantageous but not essential
  • Ability to pro-actively source sales opportunities
  • Experience in customer relationship management
  • Disciplined and enthusiastic with self-drive and motivation
  • Excellent telephone manner
  • Excellent organisational skills
  • Ability to manage workload
  • Ability to work to tight deadlines and cope under pressure
  • Apply high quality standards to all tasks in hand
  • Work co-operatively with others to achieve a common goal

Salary: £17,245 plus uncapped commission (OTE £27,000)

Hours: Monday-Friday, shift pattern 9am-5pm and 11am-7pm.

Benefits: Free parking, pension contribution, free life insurance, subsidised gym membership, various funded social events, fantastic career opportunities.

Application Details

Closing date:
18-Nov-2017

Gillian

Reference No: Gillian

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