Support Services Manager – Edinburgh

£excellent + benefits

Support Services Manager – Edinburgh


This is a truly unique role which requires an individual who demonstrates a hands-on approach and is a pro-active Manger. Working closely with Senior Management, key areas of responsibility is to lead, manage and develop legal secretarial /administrative department support staff, facilities, reception and mailroom staff across all areas of the business. 

The key responsibilities of the role are to:

Lead, manage and develop our legal department support staff

Drive, influence and implement a programme of change to enhance the support provided to the business

Work with departments to identify areas where support resources need strengthened

Work with HR/Knowledge and Development to enhance the skills and recruit additional resources as required

Ensure sufficient and consistent allocation levels of legal support across the firm at all times including holiday cover, sickness absence and urgent requests

Develop Standard Operating Procedures (SOPs)/quality control guidelines to be implemented and maintained

Ensure that tasks are carried out effectively and that high standards are maintained

Liaise with Dictate Now (DN) and ensure that any agreed SLAs are met and raise any concerns timeously to rectify

Share skills and knowledge amongst the legal support staff to provide a flexible multi-functional and consistent service

Coach and mentor the legal support staff as required to develop and encourage

Introduce a career structure that develops and motivates our legal support staff

Ensure our legal support staff are provided with training and development opportunities

Set standards of performance to ensure excellent client service delivery

Liaise with Department Managers/HR on any legal support issues to resolve issues as quickly as possible

Report to the Managing Partner/HR in relation to all the foregoing

Manage the maintenance and cleanliness of the premises including effective operation of a tidy desk environment

The successful candidate will:

Have highly developed organisational and people management skills

Be confident, outgoing and lead by example

Be highly professional and drive for high standards

Have excellent oral and written communication skills

Manage conflicts and negative management behaviours diplomatically, acting as a mediator in conflict situations

Demonstrate the ability to work to tight deadlines

Be technically proficient in a range of Microsoft Office products, dictation software and Worksite file management systems  

Please contact Michelle Beaumont for further information.

Application Details

Sharri Plimbley

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