Care Service Manager

Edinburgh
Negotiable DOE

CARE SERVICE MANAGER | EDINBURGH | PERMANENT Avenue Scotland is working in partnership with Avenue Care Services to recruit an experienced Care Service Manager for their Edinburgh branch. The Role Reporting directly to the Operations Manager your role will be to provide high quality care service that supports the rights of our service users to live the lives they choose as far as they are able. Key responsibility Efficiently manage the day to day running of your service. Allocate resources and monitor performance to deliver high quality care at home to service users within budget. Manage all aspects of the staff team and provide effective leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely. Duties and specific responsibilities Manage the safety and quality of the business * Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures * Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day to day management and delivery of care * Understand and monitor health and safety in the workplace and in the field. * Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business * Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements * Be prepared to work flexibly to ensure the safe delivery of the service Provide a good service to service users * Promote the rights of each service user and keep their wishes at the centre of their care and support * Make sure that prior to each service commencing, an assessment and risk assessment with the service user and/or their chosen representatives, has been completed including what the service users needs and would like to achieve from their care and support * Make sure a written individually tailored care and support plan has been created and agreed, that respects the service user's wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks * Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns * Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services * Keep all information about customers and their families secure and confidential Lead and manage staff * Manage the effective recruitment, induction and training of the Team Leader(s), Carers and other support staff. Identify ongoing training needs and ensure staff are up to date with current best practice * Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters * Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance * Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent . Work with the Operations Manager to manage your service within budget The Candidate To be successful in this role, you must have the following: * Excellent understanding of the needs of people who require care and support at home and the provision of care at home services in line with best practice * Excellent understanding of the principles of high quality person centred care and support and non-discriminatory care practice * Good understanding of the regulatory responsibilities of a Manager and the law relating to care at home services * Must have S/NVQ L4 or equivalent Immediate start available, apply today!

Application Details

Closing date:
17-Nov-2017

Claire Black
01383 622233

Reference No: 9017

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