Temporary to Permanent Contact Centre Agents

Edinburgh
9 per hour

Office Angels are currently recruiting for Contact Centre Agents to join our client on a temporary - permanent basis. The positions are based at the Gyle and due to start ASAP. The rate of pay will be 9.00 per hour, for a 35 hour working week. The hours are a shift pattern between the hours of 8:30am and 5:30pm.

The position will be a 3 month temporary contract with the opportunity to be made permanent based on performance and behaviours.

You need to be available on either Saturday 18th or 25th of November for an interview. The interviews will run between the hours of 9am - 3pm and will consist of a role-play and competency based interview.

The Customer Contact Centre is the frontline customer facing area of company. You will be responsible for servicing customer requests via inbound telephone calls, email, web-chat and social media. They aim is to provide the best possible customer experience for everyone who contacts the company.

Role Responsibilities

As a Customer Service Representative, you will be the first point of contact for our customers actively listening to each query ensuring it's dealt with accurately.

You will be focused and polite when investigating customer queries and promote the company positively with every customer interaction.

Skills and Knowledge

We are looking for people with a passion for providing excellent customer service with a Contact Centre background. You will be able to demonstrate handling and resolving complex customer queries using a variety of IT systems.

This role requires excellent communication skills both orally and written, a positive enthusiastic individual with a can do attitude to Customer Service

Whilst we'd love to get back to every applicant personally, it isn't always possible and sadly we cannot provide individual feedback.

If you are interested in this role and wish to be considered please click apply!

This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer.

Benefits of temping:

Working as a temp is an ideal way of exploring different job roles and industries.

It's also perfect for ensuring you have the right work/life balance.

Here are just some of the heavenly benefits you can expect when you temp through Office Angels:

- Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after

- We work with highly sought after employers in your local area and cover a huge range of roles from Reception, Customer Service and Administration, to Accounts, HR and Marketing.

- We can search for permanent work whilst you're in assignments and offer expert interview support and advice - Weekly pay

- 28 days paid annual leave (Based on a weekly accrual)

- Statutory Sick Pay in the unfortunate event you find yourself under the weather

We're proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail; please contact your local Office Angels branch for further information.

**If you are currently registered with Office Angels and interested in this role please contact your consultant by email**

Office Angels is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Application Details

Closing date:
24-Nov-2017

Edinburgh Office
0131 226 6112

Reference No: RC/KT/CONTACT

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