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Support Services Manager – Edinburgh

This is a truly unique role which requires an individual who demonstrates a hands-on approach and is a pro-active Manger. Working closely with Senior Management, key areas of responsibility will be to lead, manage and develop legal secretarial /administrative department support staff, facilities, reception, and mailroom staff across all areas of the business. 

The key responsibilities of the role are to:

• Lead, manage and develop the firm’s legal department support staff
• Drive, influence and implement a programme of change to enhance the support provided to the business
• Work with departments to identify areas where support resources need strengthened
• Work with HR/Knowledge and Development to enhance the skills and recruit additional resources as required
• Ensure sufficient and consistent allocation levels of legal support across the firm at all times including holiday cover, sickness absence and urgent requests
• Develop Standard Operating Procedures (SOPs)/quality control guidelines to be implemented and maintained
• Ensure that tasks are carried out effectively and that high standards are maintained
• Share skills and knowledge amongst the legal support staff to provide a flexible multi-functional and consistent service
• Coach and mentor the legal support staff as required to develop and encourage
• Introduce a career structure that develops and motivates our legal support staff
• Ensure the firms legal support staff are provided with training and development opportunities
• Set standards of performance to ensure excellent client service delivery
• Liaise with Department Managers/HR on any legal support issues to resolve issues as quickly as possible
• Report to the Managing Partner/HR in relation to all the foregoing
• Manage the maintenance and cleanliness of the premises including effective operation of a tidy desk environment

For a confidential discussion and to find out more please get in touch with Sharri.

Application Details