Deputy Door To Door Manager

24,382-25,182 pa plus excellent benefits

Closing date: 11 January 2018 (at 11.30 pm)

We’re looking for a creative and innovative individual with experience of managing face-to-face (F2F) or door-to-door teams, to join us as Deputy Door to Door (D2D) Manager and help coach, manage and develop our D2D team.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help

Increasingly, we depend upon voluntary income to fund much of our campaigning work and the services we provide. Our in-house team plays its part by focusing on bringing quality new supporters on board through F2F & D2D fundraising, which currently delivers around 85% of our new regular giving supporters. Our F2F teams operate across London and the South East, Leeds, Manchester, Birmingham, Bristol and Scotland and, in addition to Glasgow, we also have in-house D2D teams in London, Leeds and Liverpool.

About the Role
Working closely with the D2D Manager, you’ll help manage all of our in-house D2D activity, including ensuring campaigns are delivered on time and meet targets. We’ll also rely on you to monitor the performance of teams and individuals, report on progress and identify and act upon any areas where improvement is needed. Playing your part in the people management of the team will be important too, including conducting regular 1-2-1 meetings, coaching and motivating the team and assisting in an effective recruitment programme. And, when it comes to making sure all administration is completed accurately and follows efficient processes, again, we’ll count on you to deliver.

About you
As well as a proven track record in a D2D/F2F role, we’ll be looking for a proactive and collaborative approach plus a flair for identifying emerging opportunities or taking action to avoid potential problems. A real customer focus, excellent communication and relationship building skills and the resilience to deal effectively with potentially difficult situations is also essential, as is the ability to lead change and improve performance. Proficient using Microsoft Office applications such as Word, Excel, email and the internet, you’ll also need the know how to use databases for reporting purposes.

Benefits include 30 days’ annual leave (pro rata), the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

For further information about the role and the benefits of working for Shelter please visit our website.

Shelter Scotland is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Application Details

Closing date:

Chloe Gardiner

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