Collections Advisor


Job Summary

Business Stream is Scotland's leading business water supplier. We are a modern, dynamic and fast moving company that is growing all the time .We offer a highly competitive rewards package including a bonus scheme, pension plan, employee discounts and flexible benefits. Placement will be within the salary scale depending on experience.

It’s an exciting time here at Business Stream as our business is growing. As we go from strength to strength, we are recruiting for a Collections Advisor within our Credit Management Team.

About the Role

The main purpose of this role is to be responsible for collecting outstanding debts; maximising cash-flow; reducing bad debt costs; and delivering an improved, consistent service for our business customers and will contribute to departmental targets.

What are we looking for?

  • Self-driven individual who will carry out outbound calling, and at times inbound, to recover outstanding monies
  • Deliver a consistent and professional level of service at all times
  • Record relevant key information clearly and precisely on our systems
  • Demonstrate strong dispute and objection-handling skills, exploring various options in order to resolve customer queries whilst securing desired outcomes
  • Negotiating with customers and third parties to achieve win/win situations for the business and customers
  • Take ownership of customer issues, liaising with relevant stakeholders to ensure complete issue resolution
  • Prompt escalation of customer accounts for legal, DCA or disconnection

What we are looking for?

  • Proven experience in a contact centre based role is essential.
  • Competent computer and excellent communication skills are essential.
  • Successful candidates should be able to demonstrate good negotiation and objection handling skills, empathy, assertiveness, tact, resilience and have the ability to relate to people from a variety of different backgrounds.Business to business collections experience is desirable
  • Strong track record of success in target driven environment essential.

How do I apply?

To apply for the role, please submit your CV and a covering letter, demonstrating how you meet the essential criteria specified in the role profile.

Please note, your cover letter will also be reviewed as part of the selection process and should cover the following points:

  • Why you are interested in applying for the role;
  • How you meet the criteria specified in the role profile and why you think you’d be a strong match for the role.

Hours: Full time, 37 hours per week

The closing date for all applications is Friday 26th January at 5pm .

Job Type: Permanent

Salary:c£19,000.00 /year

Placing will be dependent on current salary, knowledge, skills and experience.

Application Details

Recruitment Team
7 Lochside View
EH12 9DH

Reference No: BSR0138

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